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Openfind has developed an exceptional reputation over Japan and Greater China as a result of combining its tera-scale full-text search engine technologies and comprehensive, localized functionalities within series of enterprise messaging assurance solutions. Especially for medium to large enterprises, the cost effectiveness drew the attention and became one of the differentiations between competitors. Our customers not only love the fast and steady system but also are satisfied with the localized functionalities and user-friendly interfaces. Furthermore, our active support is appreciated by customers. The support includes advisory of deployment, customization, troubleshooting, and end-user help desk services.
The main territories of Openfind’s products are: telecom and communication service providers, financial services, high-tech and manufacturing, the public sector and higher education.

Telecom and Communication Service Providers

In Japan, the government not only issued the Japanese version of Sarbanes-Oxley Act but also issued a revision of its customs law in 2012. In the new version of Article 94 of the Customs Act, the government requires all the import and export companies to retain their emails. Because of these requirements, Openfind’s archiving solution caught the trend and achieved spectacular performance in Japan.
After the 2011 Tohoku earthquake, disaster risk management continues to draw notable IT interests, and cloud solutions are gradually preferred. Responding to strong demands, one of our CSP partners launched an enterprise cloud service suite and now has more than 100,000 active mailboxes and about 55,000 of them subscribe to the archiving service.
In brief, the Japanese have extensive demands for powerful and reliable data retention systems, not only because they are seriously complying with the regulations but also because they have to prepare for kinds of disasters. Openfind and Cybersolutions, the value-added distributor in Japan, had worked very hard to meet the high standard of Japanese and had earned their trust. These communication service providers have used our full line of email products to build their cloud services under their brand for years.

Telecom and Communication Service Providers

Financial Services

Bank of Communications is a Fortune 500 financial service provider in China. It is also the largest implementation of Openfind’s enterprise information archive solution, MailBase. To comply with the laws and the regulations, administrators of Bank of Communications set meticulous rules for data retention. The administrators are very professional and have done a tremendous job for supervising their data. In 2009, the deployment of MailBase was sophisticated because it must be integrated with many existing systems of the bank. Now every email of 120,000 users is logged and censored carefully by the system. In the last quarter of 2015, there were 150 gigabytes of email were added to the repository each day.
Openfind’s founder, Dr. Sun Wu, is famous for his “agrep” search algorithm and the team had developed a powerful search engine. MailBase embeds reliable and fast data retrieval technology so that the users or administrators of MailBase can quickly find the email he or she wants from years of data, and it may only take 10 to 20 seconds.
MailBase offers not only deduplication of data but also friendly and effective repository management. These features are critical for large enterprises or organizations determining to preserve all emails in a very long term. MailBase provides comprehensive but easy-to-use features for the auditors. A mail audit system firstly should be smart enough to empower the auditors to censor things abnormal; then the system should help release the auditors from those tedious and tiresome jobs of examination. Openfind’s solutions are exquisitely designed and are ready to help administrators to do complicated job easily.
The client chooses MailBase not only because of the search engine which can deal with peta-scale data but also because of the comprehensive functionalities for e-Discovery, censorship or auditing. Moreover, the customer depends on the rapid support from Openfind directly or from our partners in China.

Financial Services

High-tech Sector and Manufacturing

With booming economy, the compliance of foreign regulations becomes more important for business in Greater China. Also, digital censoring is rather common in the area. In additional, Taiwan is famous for manufacturing, IC design and semiconductor industries. In these high-tech sector, enterprises severely compete against each other with significant R&D resources and fast innovations. Protecting information and knowledge usually is the most important job of IT departments. To provide the best tools for customers, Openfind is very experienced in information security and governance.
Litigation support in this industry is frequent so that a watertight data retention and a fast and reliable search engine are necessary. Many of our customers use MailBase to archive the emails from Microsoft Exchange and IBM Domino Notes. Some large companies had adopted these giant systems, but they couldn’t find a suitable archive system for them. Openfind’s archive solution, MailBase, can work well with these mail systems.
Openfind gains good reputations among the industries of semiconductor and IC design. To the industries, the cost-effectiveness, functionalities and the friendly support team make Openfind a better choice than multinational brands. In fact, MailBase has helped many of our customers in Taiwan for their litigations.

High-tech Sector and Manufacturing

Public Sector and Higher Education

In Taiwan, 80% of the government agencies and 70% of the universities and colleges are clients of Openfind. The government of Taipei City, the capital of Taiwan, has 350,000 employees and they need a stable, multifunctional platform to increase the productivities.
MailCloud provides thorough and flexible design for system administration. Large organizations like Taipei City use hierarchical structure and all the IT applications must fit with it. MailCloud not only help maintain information security with thorough functionalities but also support complex access control settings.
Reflecting the IT developing trend in western countries, domestic citizen services in Taipei are also shifting to cloud solutions. To enhance the operating efficiency in the government and to prevent vendor lock-in, new collaboration tools are highly demanded. MailCloud platform enables a mobile, intuitive, optimized and secure way to communicate and collaborate.
Gartner says by 2022, more than 70% of enterprises will have moved to new types of cloud tools. MailCloud total solution now provides: email, personal information manager, task and event management, instant messaging, video conference, and EFSS. A complete and emerging cloud office suite is on the way.

Public Sector and Higher Education